TOYCYCLE Product Guarantee and Return Policy
Our Guarantee to You
At TOYCYCLE our vetting process is rigorous. We inspect each and every consigned item to ensure that it is clean, includes all parts and is damage free. We only accept and list items in excellent condition and we stand behind everything we sell. Our guarantee is simple: when you order a product from us, you can count on it arriving exactly as we’ve described it, or your money back. We’re that confident you’ll be pleased with your purchase.
If you are not satisfied with your purchase, we will happily issue a refund. We ask that you read the product description carefully. The overwhelming majority of our items are in excellent condition. Occasionally we sell high-demand or collector items that may not match a new version of the product. A good example would be a Green Toys Shape Sorter. We love Green Toys and think they are a great addition to any child’s toy chest. If we receive a shape sorter that has seven of the eight shapes for sorting, and is otherwise in good condition, we may be inclined to offer it to our customers, because it’s fully functional and an awesome toy. A reduced price will reflect the item’s condition. If the item you receive does not match the description on our product page you may return it for a full refund. You may notify us of your intent to return the product within 7 days at [email protected]. If you would like to keep an item that doesn’t match the product page description, you may also request a partial refund. These requests will be handled on a case-by-case basis.
Once we receive your returned item, we will process your refund. You can choose a refund of your original payment, or a store credit. We do not refund shipping or delivery charges.